Terms and conditions of sale

Seller: DRAGEES REYNAUD (FRANCE PROVENCE), simplified joint-stock company (SAS), with share capital of 694 591,00 €.

Registered office: 161 route des Camoins, 13011 Marseille. SIRET: 315 335 349 00017 - RCS Marseille no. 315 335 349 - VAT: FR76315335349.

Contact: rclient@dragees-reynaud.com - Phone: 04 91 43 21 44.

These terms apply to the sale of dragées, confectionery, chocolates and related products offered on the website.

In case of contradiction between these terms and a promotional offer, the promotional terms prevail for its duration, subject to compliance with consumer law.

Products are described with the greatest care. Minor variations in color, finish or weight may occur due to the artisanal nature of production.

Prices are listed in euros, all taxes included (TTC) for consumers, excluding delivery fees, which are clearly shown before order validation.

DRAGEES REYNAUD (FRANCE PROVENCE) reserves the right to change prices at any time; the price charged is the one displayed at the time the order is validated.

The customer selects products, enters their details and validates the order after reviewing these terms.

The sale becomes final only after payment confirmation by our secure payment provider.

Accepted payment methods are displayed during checkout (bank card, etc.).

Deliveries are made only in mainland France, including Corsica. No delivery is made abroad or to French overseas territories; click & collect at the factory remains available. The proposed carrier is Chronopost. Indicative delivery times are provided before order validation.

Available delivery methods: click & collect at the factory (free); Chronopost Pickup point; Chronopost home delivery. Shipping fees are calculated from parcel weight and destination, and shown before order validation. Deliveries to Corsica carry a per-parcel carrier surcharge, shown before order validation. Free shipping from €70, excluding the Corsica surcharge.

Indicative timescales: dispatch within 3 to 4 days; total delivery within 8 to 10 days.

Uncollected or undelivered parcels: a parcel that is not collected from the Pickup point within the carrier's holding period, or that cannot be delivered to the address provided, is returned to us. We inform the customer, who then has 20 days to either collect the order at our factory shop in Marseille or request a new shipment, with shipping fees payable by the customer. If the customer does not respond within this period, the order is cancelled and refunded, less the outbound and return shipping fees, which remain payable by the customer.

In accordance with Article L216-1 of the French Consumer Code, unless otherwise agreed, the trader delivers the goods without undue delay and no later than thirty days after the conclusion of the contract.

In the event of late delivery, the consumer may rely on Articles L216-6 and L216-7 of the French Consumer Code: after a notice to perform that remains without effect within an additional reasonable period, or immediately where the deadline was an essential term of the contract, the consumer may terminate the contract and obtain a refund.

In accordance with Article L216-4 of the French Consumer Code, where the consumer entrusts the goods to a carrier other than the one proposed by the trader, the risk of loss or damage is transferred to the consumer upon handover to that carrier. In other cases, the risk is transferred when the consumer or a third party designated by the consumer (other than the carrier) takes physical possession of the goods.

In accordance with Articles L221-18 and following of the French Consumer Code, consumers have 14 days from receipt of products to exercise their right of withdrawal without giving any reason and without penalty.

To exercise this right, the consumer informs Reynaud of the decision to withdraw before the deadline expires, by an unambiguous statement (email to rclient@dragees-reynaud.com, postal mail, or the model form below).

Sealed food products that are unsealed after delivery and cannot be returned for health or hygiene reasons may be excluded from the right of withdrawal when permitted by law (Article L221-28 of the French Consumer Code).

Return costs are borne by the customer unless otherwise provided or offered commercially. Reynaud reimburses all payments received, including standard delivery charges, within fourteen days of notification of withdrawal, subject to receipt of the goods or proof of their return shipment.

Model withdrawal form in accordance with the annex to Article R. 221-1 of the French Consumer Code (complete and return only if you wish to withdraw). Withdrawal form also available on request at: rclient@dragees-reynaud.com:

Products benefit from the legal warranty of conformity under Articles L217-3 and following of the French Consumer Code, and from the warranty against hidden defects under Articles 1641 and following of the French Civil Code.

Any claim must be sent as soon as possible to rclient@dragees-reynaud.com with the order number, a description of the issue and, where relevant, supporting photographs.

In accordance with Articles L611-1 and following and R612-1 and following of the French Consumer Code, any consumer has the right to use a consumer mediator free of charge to seek an amicable resolution of a dispute with a trader.

For this purpose, DRAGEES REYNAUD (FRANCE PROVENCE) designates the following mediator:

CM2C — Centre de Médiation de la Consommation de Conciliateurs de Justice

Address: 49 rue de Ponthieu, 75008 Paris

Website: https://www.cm2c.net

Email: declarer-un-litige@cm2c.net - Phone: 01 89 47 00 14

Mediation may only be initiated after a prior written complaint to Reynaud that remains unanswered satisfactorily within a reasonable period, and subject to the conditions set by the French Consumer Code.

If no amicable resolution is reached, French courts shall have jurisdiction according to the applicable legal rules. For consumers residing in the European Union, the protective consumer-law rules of their place of residence may also apply.